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What is UX?

Share the goods.

Cartoon computers and phones sit next to the words, "What is User Experience?"

YES! We love acronyms. WTH. BRB. CTA. TLC. VIP.
You’ve probably heard of one of our digital team’s particular favorites: UX. But do you know what is means?
User Experience! (Okay, so marketers don’t always like to play by the rules, we realize technically, the acronym would be UE. But who wants to say that?)
All jokes aside, UX is the most important concept when it comes to your online experience. According to the Nielsen Norman Group (UX masters), UX encompasses all aspects of the end-user’s interaction with the company, its services, and its products. Essentially, this is the experience that someone has when interacting with you online.
When your website is built with UX in mind, your users enjoy themselves when they spend time on your site. It doesn’t matter what you do, sell, or offer, your website visitors want to have a pleasant experience and easily find what they are looking for on your site.
UX goes far beyond just design; of course you want your site to look awesome, but it also has to perform and create results that support your overall strategy.
So, what does this look like in practice?
Here are some examples of what we mean:   

  • Does everything work as it should?
  • Are there visual cues that tell my mind what’s going to happen when I take an action, such as clicking on a button or image?
  • Can I hit tab to navigate through a form?
  • Do buttons and links look clickable?
  • Do your buttons and links use language that helps me understand where they’ll take me?
  • If I click somewhere, am I able to get back to where I was if I need to?
  • Do I receive a customized ‘thank you’ message after I sign up for your email newsletter?
  • Is your website easy to read?
  • Does it load quickly?
  • If I’m just looking to contact you, is it difficult to navigate there?
  • If I land on an interior page that you shared on social, is it clear where I’m landing, and how to continue my journey from there?
  • Is your website content laid out in a way that makes it easy for my eyes to navigate and for my mind to consume?
  • Do your form fields have tips for helping me understand what you want me to do with them?

When your audience can use your website without having to think about it, they are able to navigate throughout the site smoothly, and that creates a good experience. As a result, your users will come back again, they’ll share your site with their friends, and they’ll take actions, such as subscribing to your email newsletter, contacting you, or buying something.
Who doesn’t want that?!
If your website doesn’t check off the list, we would love to help! Let’s connect and get your UX on point. Our digital team is awesome, and we can’t wait to work with you so your website crushes your goals.

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Recent Musings

Something on Your Mind?

We’re officially two days out…

Uncomfortable Conversations | The Pause is happening this Thursday, Sept 24, and we’re getting real about perimenopause with a panel of industry experts who have the answers (see our speaker spotlights for more details).

Come for the expert insight. Stay because you get to hang with us. 

Registration closes soon. Grab your spot at the link in bio.
Introducing our third speaker for Uncomfortable Conversations | The Pause, happening this Thursday. 

Meet @bitnermd, co-founder of @true.womenshealth, a concierge practice in West Michigan, focused on helping women thrive through midlife while reducing chronic conditions such as obesity, cardiovascular disease, depression, and diabetes. 

Dr. Bitner is a board-certified OB/GYN specializing in midlife, menopause, and sexual health. She’s the author of I Want to Age Like That! and has published peer-reviewed research on menopause care. She was named Menopause Practitioner of the Year by The Menopause Society in 2015. Dr. Bitner is committed to translating evidence into practical, scalable solutions that improve women’s health, confidence, and participation at work and in life. We’re beyond excited to have her join our panel discussion this Thursday. 

Register now to hear from Dr. Bitner and our industry experts at The Pause on September 24th. 

Secure your spot at the link in bio.
Every WOSB deserves support, access, guidance, and a network, because when they have it, they’re unstoppable.

Just because you be small, does not mean you are not mighty. The Women’s Owners Network will accept its first cohort this November. Applications are due October 1.

Thank you to @lakemichigan_cu for partnering with us to provide this program. Their support means we can offer this at a significantly lower cost to business owners.

Go apply at the link in bio.
Introducing our second speaker for Uncomfortable Conversations | The Pause, happening this Thursday. 

Meet Cheryl Bergman, Executive Director of the @miwomenscomm.

Cheryl is a statewide policy leader driving economic opportunity and better health outcomes for women across Michigan. Appointed by Governor Gretchen Whitmer in 2019, she brings together employers, healthcare experts, advocates, and policymakers to tackle the issues that actually move the needle - economic security, affordable childcare, and midlife women's health.

Before this role, Cheryl helped elect Michigan's first woman U.S. Senator and first woman Governor, and served as Senior Advisor on Governor Whitmer's 2018 campaign.

She's exactly the voice this conversation needs.

Join Cheryl and our powerhouse lineup of industry experts at The Pause on September 24th. 

Link in bio to register - spaces are going fast.
We love this trend, so we thought we’d jump on it and ask the team some “hard-hitting questions” to end the week. 

We’re a team made up of Gen X, Millennials, and Gen Z. Find out who knows the most about the classics. Any guesses?
We've received so many questions from new grads about breaking into a competitive market as a young professional. It starts with one thing according to @bodespeaks: being the salesperson of YOU. Emulate the leaders in your industry and show up where they show up.

It's not who you know, it's who knows you
Use the playbook of people you admire
Show up consistently and be seen
A handwritten note beats 100 LinkedIn messages, always.

See more Bode wisdom at her YouTube channel linked in our bio.
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